Penny Hopkinson is founder of Manual Writers International® and has an extensive background in journalism as a trade and specialist journalist, international editor, and in various correspondent roles. She launched Manual Writers International® in 1986 to bring a fresh perspective to the operations manuals needed to underpin quality management systems for organisations that didn’t need BS5750 (ISO9001) accreditation.

Penny Hopkinson joined the British Franchise Association in 1989 as an affiliate professional advisor, having developed operations manuals for three franchisors, and in 2011 she was appointed a Companion of the BFA. Her experience working with franchisors and franchisees in almost every sector has provided unique insights into the challenges faced by both parties and the power of a well-crafted Operations Manual that evolves with the times.

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